After I place my order with you, do you verify all my personal info that I have entered?
Yes we do. You MUST provide us with your CORRECT information. We need to do this to prevent any fraudulent orders (like: using stolen credit cards etc) & hence maintaining high quality of our services.NOTE: Your personal information...
Does Vanix Hosting provide data backup service? If the hardware failure happens, do I get compensation for the data I lost?
All our dedicated servers are unmanaged, only our vps will be fully managed, But You will need to backup your data locally to a secondary hard drive, a storage device, secondary server or an offsite storage. When the hardware failure...
How do I cancel my service with VanixHosting.com?
To cancel one or all of your services, simply log into your client account and click on Services on the menu then My Services. View details of the desired service to cancel, and click on the Management actions and then Request...
Since your servers are semi managed what kind of technical support can I expect ?
We offer free manual reboots, OS reinstalls and general help if customer loses remote connectivity to the server, as well as software installation for panels such as cPanel for free and any other inquirys regarding server.
What kind of support do you provide for servers at your datacenter?
There is a web based helpdesk where customers can submit their support requests 24x7. Our techs can provide server reboots, OS reinstalls and general help if a customer looses remote connectivity to their server.
What kind of transfer speeds and how much data transfer can I expect for my server ?
We provide each server with enough port/bandwidth capacity to max out its connection 24x7x365. With exception of our ON/OFF peak specials you can expectThe transfer speeds are also affected by type of connection , speed, routing/peering...
Which forms of payment do you accept?
We accept PayPal and CreditCards.These card-types are accepted: MasterCard, Visa, American Express and Discover.We can accept money transfer's on request, and bitcoin via request as...
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